Terms of service

Last updated: October 2026

These Terms of Service apply to your use of this website and to orders placed with Sherman & Son from the United States, United Kingdom, Ireland, Australia, New Zealand, and Canada.

Nothing in these terms limits or excludes any consumer rights that cannot lawfully be limited or excluded under the laws applicable to you. Where a provision of these terms conflicts with mandatory consumer protection law, the mandatory protection applies and the remaining provisions of these terms remain in effect.

Who We Are

Sherman & Son is an online men's fashion store offering clothing, footwear and accessories, owned and operated by Captivo Commerce LLC.

Our company and contact information is provided at the end of these terms.

User Responsibilities

Access to this website is intended for individuals who are legally capable of entering into agreements or who have the authorization of a parent or legal guardian where required.

Users agree not to use the website for unlawful purposes, distribute malicious content, interfere with the operation or security of the website, or engage in conduct that could harm the website, our business, or third parties.

Users must not:

Place orders using a payment method they are not authorized to use
Knowingly provide false, incomplete, or misleading contact, billing, or shipping information
Use automated systems, bots, or scripts to interfere with the website, place abusive or fraudulent orders, or improperly scrape website content
Abuse our returns, exchanges, promotions, discounts, or other customer policies
Purchase products for unauthorized commercial resale where doing so violates applicable terms or restrictions

We may take reasonable action where we identify fraudulent activity, misuse, or a material violation of these terms. This may include limiting or suspending access or declining future orders where lawful and appropriate.

Any such action does not affect refunds, statutory rights, or other obligations that we owe you under applicable law.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, sizing information, and other information displayed on our website are accurate and up to date.

However, occasional errors or omissions may occur.

Product colors may appear somewhat differently depending on your device, display, lighting, and screen settings.

Clothing, footwear and accessory sizing, fit and dimensions may vary between products and styles. Please review the size or measurement information provided on the applicable product page before ordering. Measurements, where provided, may be approximate.

If we discover a material error affecting an order, we will contact you where appropriate and provide a reasonable resolution in accordance with these terms and applicable consumer law.

Customers are responsible for providing complete and accurate contact and shipping information when placing an order.

If an order is delayed, returned, or cannot be delivered because the customer provided an incorrect or incomplete address, we will work with the customer toward an appropriate resolution. Additional shipping charges may apply where an order needs to be resent because of customer-provided incorrect address information, except where otherwise required by law.

Returns and refunds are governed by our Refund & Returns Policy.

Shipping methods, estimated delivery timeframes, shipping costs, tracking, and related shipping information are governed by our Shipping Policy.

Our Privacy Policy, Refund & Returns Policy, and Shipping Policy should be read together with these Terms of Service where applicable.

Prices, Taxes, Currency, and Import Charges

Prices are displayed in the applicable shopping currency:

United States: USD
United Kingdom: GBP
Ireland: EUR
Australia: AUD
New Zealand: NZD
Canada: CAD

The applicable product price and order total are displayed before you complete your purchase.

Where applicable taxes are included in displayed product prices, this will be reflected in the pricing and checkout information presented to you.

Any applicable taxes collected by us will be calculated or included as shown before payment.

Shipping charges, where applicable, are displayed before you complete your order.

The final amount payable to Sherman & Son is shown at checkout before payment is submitted.

Import Duties and Charges

There are no additional import duties, customs charges, or handling fees to pay on delivery for orders shipped to our supported destinations. Where duties or import charges apply to an international shipment, Sherman & Son covers them as described in our Shipping Policy.

Customers will not be required by Sherman & Son to pay undisclosed mandatory shipping or import charges that should have been presented as part of the applicable order terms.

Please refer to our Shipping Policy for destination-specific shipping and import information.

Payment

Available payment methods are displayed during checkout.

Payments are processed through the payment providers available through our checkout.

We do not directly store full payment card numbers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Order Acceptance, Verification, Pricing Errors, and Cancellation

Submitting an order constitutes an offer to purchase products from us.

After you place an order, you may receive an electronic confirmation acknowledging that we have received it.

A contract for the purchase is formed when we accept the order, which will normally occur when we confirm that the order has been dispatched, unless applicable law provides otherwise.

We may decline, limit, or cancel an order where reasonably necessary, including where:

A product or price has been displayed incorrectly
A product is unavailable
Payment cannot be authorized
Fraud or order-verification systems identify a material risk of unauthorized or fraudulent activity
Reasonably requested order verification is not provided
The quantity ordered is inconsistent with normal individual consumer use and we reasonably suspect unauthorized commercial resale
We are legally prohibited from completing the transaction

Where we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method without an additional cancellation fee.

If we cannot ship an order within the timeframe communicated for the order, we will provide information about the delay and any cancellation or refund options required by applicable law.

Nothing in this section limits statutory rights concerning delayed or undelivered orders.

Promotional codes and discounts may be subject to specific terms communicated with the promotion.

Unless otherwise stated, promotional codes are limited to one per order.

We may cancel or correct a discount that has been obtained through fraud, technical error, unauthorized manipulation, or use that clearly falls outside the stated conditions of the promotion, subject to applicable law.

Your Right to Cancel and Return an Order

Sherman & Son provides customers in the United States, United Kingdom, Ireland, Australia, New Zealand, and Canada with a voluntary 30-day return period from the delivery date for men's clothing, footwear and accessories, subject to the conditions in our Refund & Returns Policy.

Customers in the United Kingdom and Ireland may also have statutory cancellation rights for qualifying online purchases.

These statutory rights operate independently of our voluntary 30-day return policy and are not limited by these terms.

Complete information about return eligibility, return shipping costs, exchanges, refunds, faulty products, cancellation rights, and applicable statutory rights is provided in our Refund & Returns Policy.

Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact us at info@shermanandson.com so that we can investigate and attempt to resolve the issue.

We normally respond to customer inquiries within 1–2 business days.

Where a payment dispute or chargeback is opened, we may provide relevant information concerning the transaction to the applicable bank, card issuer, payment provider, or dispute-resolution service.

Depending on the circumstances, this information may include:

Order information
Transaction information
Shipping and tracking records
Delivery confirmation
Relevant communications with the customer
Information reasonably necessary to verify or defend the transaction

Any personal information used in connection with a payment dispute is handled in accordance with our Privacy Policy and applicable law.

Nothing in these terms restricts your right to contact your bank, card issuer, payment provider, or other applicable authority or to exercise any payment-dispute rights available to you.

Intellectual Property

Website content, including original text, graphics, logos, design elements, and product photography owned by Captivo Commerce LLC, is protected by applicable intellectual property laws.

Other content may be used by us under license, authorization, or another lawful basis.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without the permission of the applicable rights holder, except where such use is permitted by law.

Third-party names, trademarks, logos, and other intellectual property remain the property of their respective owners.

Third-Party Services

Our website may interact with or contain links to websites, applications, payment services, social networks, or other services operated by third parties.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for the independent content or practices of third-party websites or services, except to the extent responsibility cannot lawfully be excluded.

Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

Our Privacy Policy provides information about the categories of personal information we collect, why we process it, service providers, cookies and advertising technologies, international transfers, fraud prevention, retention, security, and applicable privacy rights.

User Submissions

If you voluntarily provide feedback, suggestions, reviews, photographs, or other content, we may process that information for the purpose for which it was submitted and as otherwise permitted by applicable law.

Where photographs or other information are submitted in connection with a return, exchange, warranty claim, damaged-item report, or payment dispute, you authorize us to use that material as reasonably necessary to investigate and resolve the matter.

This may include providing relevant evidence to service providers, carriers, payment providers, banks, card issuers, insurers, or other parties involved in resolving the applicable claim or dispute, where permitted by law.

You represent that material you submit does not knowingly infringe the rights of another person and that you have the right to provide it to us.

Personal information contained in user submissions is handled in accordance with our Privacy Policy.

Product Use and Care

Products should be used for their intended purpose and cared for in accordance with any applicable care instructions.

Damage caused by misuse, accidents, improper cleaning, unauthorized alteration, or ordinary wear and tear may not qualify as a manufacturing defect under our voluntary warranty.

Nothing in this section limits any statutory rights or remedies available where a product is faulty, unsafe, not as described, or otherwise fails to meet mandatory consumer guarantees.

Website Availability

We aim to keep our website available and functioning properly, but uninterrupted or error-free availability cannot be guaranteed.

We may temporarily restrict or suspend website functionality for maintenance, security, technical issues, or other legitimate operational reasons.

This does not affect contractual or statutory rights relating to orders that have already been accepted.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, these terms do not exclude or improperly limit liability for:

Death or personal injury where liability cannot lawfully be excluded
Fraud or fraudulent misrepresentation
Defective products where applicable product liability law imposes liability
Mandatory consumer guarantees or statutory consumer rights
Any other liability that cannot legally be excluded or limited

Our liability in other circumstances is subject to the limitations permitted under the law applicable to the transaction.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand

Nothing in these terms excludes or restricts rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

United Kingdom and Ireland

Nothing in these terms excludes or restricts mandatory consumer rights available under applicable UK or Irish consumer law.

Governing Law

These terms are governed by the laws of the State of Wyoming, United States, subject to mandatory consumer protections that apply to customers in other jurisdictions.

This choice of law does not deprive a consumer of mandatory protections available under the laws applicable to them.

Consumers may retain rights to bring proceedings or seek remedies in their country or jurisdiction of residence where provided by applicable law.

Quebec Customers

Nothing in these terms limits mandatory rights available to consumers in Quebec.

Where applicable Quebec law requires particular contractual information, language rights, cancellation rights, or other consumer protections, those requirements apply.

Complaints

If you are unhappy with a product, service, or how your order has been handled, contact us at: info@shermanandson.com

We normally respond within 1–2 business days and aim to resolve complaints within 14 days.

You may also have the right to contact an applicable consumer protection authority or use another dispute-resolution mechanism available under the laws of your jurisdiction.

Nothing in this section limits your right to contact an applicable regulator, consumer protection authority, court, payment provider, bank, or other competent body.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or applicable requirements.

The updated terms will be published on this website together with the applicable revision date.

The terms applicable to an order are generally those presented when the order was placed, subject to any mandatory legal requirements.

Changes will not retroactively remove or reduce contractual or statutory rights relating to an order already placed.