Refund policy


Last updated: October 2026

Return window 30 days from the delivery date
Products eligible All clothing, footwear and accessories
Condition accepted New, unworn and in resalable condition
Return method By mail
Restocking fee None
Return shipping Paid by the customer, except for faulty, damaged, or incorrect items
Refund method Original payment method
Refund processing Within 7 business days after return approval
Exchanges Available, including size exchanges
Faulty items Covered by our 12-month warranty against manufacturing defects, in addition to applicable statutory rights

This Refund & Returns Policy applies to customers in the United States, United Kingdom, Ireland, Australia, New Zealand, and Canada.

Nothing in this policy limits any consumer rights you may have under applicable law. Where applicable law provides rights or remedies that are more favorable than this policy, those statutory rights apply.

How to Return an Item

To request a return:

  1. Contact us at info@shermanandson.com within 30 days of the date your order was delivered.

  2. Include your order number and identify the item or items you wish to return.

  3. We will normally respond within 1–2 business days with the applicable return address and return instructions.

  4. Package the item securely and return it using a tracked shipping service. Please keep your proof of shipment until your return has been completed.

  5. Once the return is received and inspected, we will notify you of the outcome by email.

Please do not send a return before receiving return instructions from us. The company address shown at the bottom of this policy is not necessarily the applicable return address.

Unless otherwise required by applicable law, return shipping costs are the customer's responsibility for standard returns and exchanges.

Where an item is faulty, damaged on arrival, or different from what you ordered, we will cover reasonable return shipping costs in accordance with this policy and applicable law.

Return Conditions

You may return any product within 30 days from the delivery date.

We do not exclude sale items or specific product categories from our standard 30-day return policy.

For a standard return, clothing, footwear and accessories must be returned in new, unused, and resalable condition.

Clothing may be tried on indoors to check the size and fit, but must not be worn outside, washed, altered, or returned with signs of use. Footwear may be tried on indoors on a clean surface. Accessories may be inspected or tried on where reasonably necessary to assess their nature, characteristics, and fit, but must not show signs of use.

Returned clothing, footwear and accessories should:

  • Not have been worn outdoors

  • Be unworn, unwashed, unaltered, and free from avoidable signs of use

  • Show no dirt, stains, scuffing, damage, makeup, perfume, strong odours, pet hair, or other contamination

  • Include the original components and accessories supplied with the product

  • Include original tags attached where tags were supplied

  • Include the original packaging, protective materials, cases, boxes, dust bags, or other supplied components where applicable

We may decline a return under our voluntary 30-day return policy if the item is returned outside the applicable return period or does not meet these conditions.

If there is an issue with the condition of your return, we will contact you before completing the return.

These conditions do not limit rights that cannot legally be excluded, including rights relating to faulty, damaged, incorrectly supplied, or non-conforming goods.

United Kingdom and Ireland

The condition requirements above apply to our voluntary 30-day returns policy.

They do not remove or restrict any statutory cancellation or consumer rights available under applicable UK or Irish law.

Where applicable law allows a deduction for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, or functioning of goods, such a deduction may be made in accordance with that law.

Refunds

After your return has been received, inspected, and approved, we will issue the applicable refund to your original payment method within 7 business days.

We cannot normally issue a refund to a different card, bank account, payment method, or payee.

After we process your refund, your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

For standard returns, we refund the price paid for the returned product.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law.

Where an item is faulty, damaged, incorrectly supplied, or where applicable consumer law requires delivery charges to be refunded, the appropriate shipping charges will also be refunded.

For customers exercising an applicable statutory cancellation right in the United Kingdom or Ireland, any required refund of standard outbound delivery charges will be handled in accordance with applicable law.

We do not charge a restocking fee.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, please contact us at info@shermanandson.com as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem where appropriate

  • Photographs of the shipping packaging if the item appears to have been damaged during delivery

Contacting us promptly helps us investigate the issue and arrange a resolution.

We may arrange a replacement, repair, refund, or another appropriate remedy depending on the circumstances and the rights available to you under applicable law.

Where we require a faulty, damaged, or incorrect item to be returned, we will cover reasonable return shipping costs.

Nothing in this section creates a deadline that removes statutory rights you may have under applicable consumer law.

12-Month Warranty Against Manufacturing Defects

In addition to applicable statutory rights, Sherman & Son provides a 12-month warranty against manufacturing defects, beginning on the date of delivery.

This voluntary warranty may cover manufacturing or workmanship faults arising under normal use, including issues such as failed stitching or seams, unexpected sole separation, delamination, defective fasteners, or failure of other product components caused by a manufacturing defect.

What the Warranty Does Not Cover

Our voluntary warranty does not cover ordinary wear and tear or damage caused by use rather than a manufacturing defect.

Examples may include:

  • Normal outsole or heel wear

  • Normal creasing

  • Normal pilling, fading, stretching, or changes in appearance caused by ordinary wear

  • Scuffs or scratches caused by use

  • Changes in appearance caused by ordinary wear

  • Damage caused by improper cleaning or care

  • Shrinkage, colour transfer, or other damage caused by washing or drying contrary to the product care instructions

  • Damage resulting from an incorrect fit

  • Accidental damage

  • Alterations or modifications

  • Misuse or use inconsistent with the product's intended purpose

Exclusion from our voluntary warranty does not affect any statutory rights that may apply.

Making a Warranty Claim

To make a warranty claim, contact info@shermanandson.com and provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

  • Any other information reasonably necessary for us to assess the claim

We may request additional photographs or ask you to return the item for inspection.

Where we require an item to be returned for inspection of a potential manufacturing defect, we will provide instructions and, where appropriate, cover reasonable return shipping costs.

If we determine that the issue is covered by our warranty, we will provide an appropriate remedy, which may include repair, replacement, or refund depending on the circumstances.

Our 12-month warranty is provided in addition to, and does not replace or reduce, any consumer rights available under applicable law.

A claim made after the 12-month voluntary warranty period may still be covered by statutory consumer rights where applicable.

Exchanges

Exchanges are available within 30 days from the delivery date, including exchanges for a different size.

To request an exchange, contact info@shermanandson.com with your order number and the item and size you would like to exchange.

We will normally respond within 1–2 business days with instructions.

Items returned for an exchange must meet the same condition requirements described under Return Conditions.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another available option or issue a refund to your original payment method.

For standard exchanges:

  • The customer pays the cost of returning the original item

  • Sherman & Son covers the standard shipping cost of sending the replacement item

Different rules may apply where an exchange is required because an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.

Order Cancellations

If you would like to cancel an order before it ships, contact info@shermanandson.com as soon as possible.

We will attempt to cancel the order before dispatch, but cancellation cannot be guaranteed once order processing or shipment has begun.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Nothing in this section limits any statutory cancellation rights available under applicable law.

Address Changes

Please check your delivery information carefully before completing your order.

If you need to request an address change, contact info@shermanandson.com as soon as possible.

We may be able to update an address before dispatch, but changes cannot be guaranteed once an order is being processed and generally cannot be made after the order has been handed to the carrier.

Sizing and Fit

Clothing, footwear and accessory sizing and fit may vary between different products and styles.

Please review the size information provided on the relevant product page before ordering.

If you need assistance before placing your order, contact us at info@shermanandson.com.

Ordering an unsuitable size does not, by itself, mean that a product is faulty. However, size exchanges and returns for clothing, footwear and accessories are available under our standard 30-day policy, subject to the conditions above.

Lost or Undelivered Packages

Orders are shipped with tracking where available.

If tracking indicates that your package has been delivered but you cannot locate it, please contact info@shermanandson.com promptly so that we can assist with an investigation.

We may ask you to:

  • Confirm your delivery address

  • Check with household members or neighbors

  • Check around the delivery location

  • Provide information reasonably requested by the carrier

  • Complete a carrier declaration where required

Where a shipment is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Your statutory rights relating to non-delivery are not affected.

Statutory Consumer Rights

Our voluntary return policy and warranty operate alongside any mandatory consumer rights that apply in your country.

United Kingdom

Customers in the United Kingdom may have cancellation rights for qualifying distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These rights generally include a period in which a qualifying online purchase can be cancelled without giving a reason, subject to applicable conditions and exceptions.

Where such a cancellation right applies, refunds, including any legally required standard outbound delivery costs, will be handled within the timeframe required by law.

The Consumer Rights Act 2015 also provides statutory remedies where goods are faulty, not as described, or otherwise fail to meet applicable legal requirements.

These rights operate independently of our voluntary 30-day return policy and 12-month warranty.

Ireland

Customers in Ireland may have statutory cancellation rights for qualifying distance contracts under applicable Irish and European consumer law.

Applicable consumer legislation also provides remedies where goods do not conform to the contract, including circumstances involving faulty or incorrectly supplied goods.

These statutory rights operate independently of our voluntary return policy and warranty.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our voluntary 30-day returns policy and 12-month warranty are provided in addition to rights under the Australian Consumer Law.

New Zealand

Customers in New Zealand have rights under the Consumer Guarantees Act 1993 where applicable.

These may include remedies where goods are faulty, not of acceptable quality, do not match their description, are not fit for an applicable purpose, or otherwise fail to meet statutory guarantees.

Depending on the nature and seriousness of the failure, applicable remedies may include repair, replacement, refund, or other compensation.

Our voluntary return policy and warranty do not replace these rights.

Canada

Consumer protection rights in Canada may vary by province or territory.

Nothing in this policy limits mandatory rights or remedies available under applicable federal, provincial, or territorial law.

Our voluntary 30-day returns policy and 12-month warranty operate in addition to any statutory consumer rights that apply.

United States

Our 30-day return policy is a voluntary return policy in addition to any rights available under applicable federal or state law.

State consumer protection and warranty laws may provide additional rights depending on your location and the circumstances of your purchase.

Where federal rules concerning shipment timing apply, orders will be handled in accordance with those requirements.

Nothing in this policy limits rights that cannot legally be waived or excluded.

Delayed Shipments

We aim to dispatch orders within the shipping timeframe communicated on our website.

If we become aware that we cannot ship an order within an applicable promised timeframe, we will communicate with the customer and provide the options required by applicable law.

Where cancellation and refund are required, the refund will be issued to the applicable original payment method.

Payment Disputes

If you experience a problem with an order, you are welcome to contact us at info@shermanandson.com so that we can investigate and attempt to resolve the issue directly.

We normally respond to customer inquiries within 1–2 business days.

Nothing in this policy prevents you from exercising any right you may have to contact your card issuer, bank, payment provider, consumer authority, or other appropriate body.

Contact Us

Sherman & Son

Sherman & Son is an online men's fashion store offering clothing, footwear and accessories, owned and operated by Captivo Commerce LLC.

Owned and operated by:

Captivo Commerce LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

EIN: 32-0854078
Wyoming Registration: 2026-001961483

Email: info@shermanandson.com
Phone: +1 917 914 7897
Business Hours: Monday–Friday, 9:00 AM–6:00 PM ET

Important: The company address above is not necessarily the address to which returns should be sent.

Please contact info@shermanandson.com before returning an item. We will provide the correct return address and return instructions for your order.