Shipping policy

Last updated: October 2026

We ship to the United States, United Kingdom, Ireland, Australia, New Zealand, and Canada.

Order cutoff: 12:00 PM ET. Orders placed after 12:00 PM ET are processed the next business day.

Processing time: 1–3 business days, Monday to Friday.

Transit time: 5–6 business days, Monday to Friday.

Total estimated delivery time: 6–9 business days.

Shipping cost: Free on every order to all six countries, with no minimum spend.

Tracking: Included on every order.

Currency: Prices are shown and charged in the local currency available for your country or region, including USD, GBP, EUR, AUD, NZD, and CAD.

Delivery Times

All delivery estimates are stated in business days.

Orders are processed within 1–3 business days. Transit time begins once your order has been dispatched and is estimated at 5–6 business days.

The total estimated delivery time is therefore 6–9 business days.

Country	Processing Time	Transit Time	Total Estimated Delivery Time
United States	1–3 business days	5–6 business days	6–9 business days
United Kingdom	1–3 business days	5–6 business days	6–9 business days
Ireland	1–3 business days	5–6 business days	6–9 business days
Australia	1–3 business days	5–6 business days	6–9 business days
New Zealand	1–3 business days	5–6 business days	6–9 business days
Canada	1–3 business days	5–6 business days	6–9 business days

Business days are Monday to Friday, excluding applicable public holidays.

Orders placed after 12:00 PM ET, on weekends, or on applicable public holidays begin processing on the next business day.

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

We will assist you with tracking and resolving any issue where a shipment is delayed.

Taxes, Duties and Import Charges

The total amount payable to Sherman & Son is displayed before you complete your purchase.

Where applicable taxes are collected by Sherman & Son, they will be displayed as part of the amount payable at checkout.

There are no additional import duties, customs charges, or handling fees to pay on delivery.

Where duties or import charges apply to an international shipment, Sherman & Son covers them.

Order Confirmation and Tracking

Once your order has been placed, you will receive a confirmation email summarizing your purchase, and we will begin preparing your order for shipment.

A second email containing your tracking information will be sent once your order has been dispatched.

Please check your spam or promotions folder if you do not see these emails.

Contact us at info@shermanandson.com if you have not received an order or shipping update within 5 business days of ordering.

Shipping Destinations and Addresses

We ship to residential and business addresses in the United States, United Kingdom, Ireland, Australia, New Zealand, and Canada.

We do not ship to freight forwarders.

Orders are shipped to the delivery address entered at checkout. Please review your shipping address carefully before completing your order.

If you notice an error in your shipping address before dispatch, contact us at info@shermanandson.com as soon as possible. We will attempt to correct the address where possible, but changes cannot be guaranteed once an order is being processed.

We cannot guarantee that a delivery address can be changed or rerouted after a package has been dispatched.

If a package is returned to us as undeliverable because of an incorrect, incomplete, or outdated address supplied at checkout, we will contact you.

You may choose a refund for the applicable returned item price or reshipment to a corrected address at your cost. Original outbound shipping is covered by Sherman & Son, but the cost of reshipping an order returned because of incorrect or incomplete customer-provided address information is the customer's responsibility.

This does not affect any rights you may have under applicable consumer law.

Order Verification

Orders may be subject to verification before dispatch.

Where billing and shipping details do not match, or where our fraud screening identifies an order for additional review, we may contact you to confirm relevant order information before shipping.

Additional verification may add 1–2 business days to processing.

We will only request information reasonably necessary to verify the transaction.

If Your Order Is Late or Does Not Arrive

The total estimated delivery time is 6–9 business days.

If 9 business days have passed and your order has not arrived, please check your tracking information and allow up to 2 additional business days for unexpected carrier delays.

If your package still has not arrived, contact us at info@shermanandson.com with your order number.

We will review the tracking information and, where necessary, contact the carrier to investigate.

If we cannot ship your order within the timeframe communicated when your order was placed, we will contact you and provide any revised shipping, cancellation, or refund options required by applicable law.

Nothing in this section limits your statutory rights concerning delayed or undelivered orders.

Lost, Stolen or Undelivered Packages

All orders are shipped with tracking.

If tracking shows your order as delivered but you have not received it, contact us at info@shermanandson.com.

Before contacting us, please:

Check around your property, mailbox, porch, and any secure location the carrier may use
Ask household members and neighbors
Contact your building manager, doorman, reception, or mailroom where applicable
Review any delivery information or photograph provided by the carrier

We will assist you in opening an investigation with the carrier.

Where required for a carrier investigation, we may ask you to provide information reasonably necessary to support the claim, which may include a signed statement of non-receipt.

Where a shipment is confirmed by the carrier as lost or incorrectly delivered, we will provide an appropriate resolution, which may include a replacement or full refund.

Please report a package shown as delivered but not received within 7 days of the delivery scan where reasonably possible. Prompt reporting helps us open a carrier investigation while the relevant tracking and delivery information remains available.

This requested reporting period is intended to assist with the carrier investigation and does not limit any statutory consumer rights you may have.

Risk of Loss

Responsibility for goods during transportation is determined in accordance with applicable consumer law.

Where applicable law provides that goods remain at the seller's risk until they are delivered into the consumer's physical possession, or to a person nominated by the consumer to receive them, those protections apply.

Where tracking indicates delivery but you report that the package has not been received, we will investigate the matter with the applicable carrier and handle the outcome in accordance with this policy and applicable consumer law.

Order Cancellations

To cancel an order, contact us at info@shermanandson.com before it has shipped.

We dispatch orders as quickly as possible, so please contact us promptly. Cancellation before dispatch cannot always be guaranteed once processing has begun.

Once an order has been dispatched, please follow our Refund & Returns Policy after delivery.

This does not affect any statutory cancellation rights set out in that policy or otherwise available under applicable consumer law.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us at info@shermanandson.com with your order number and clear photographs showing the issue.

Where relevant, please also provide photographs of the item's tags and the shipping packaging as received. Photographs of the outer shipping packaging can help us investigate shipping damage with the carrier.

Contacting us within 7 days of delivery helps us resolve the issue as quickly as possible, but this is not a deadline and does not affect your legal rights.

Where an item is confirmed to be damaged or incorrectly supplied, we will send the correct item or an equivalent replacement at no additional cost, including applicable return shipping.

Where an appropriate replacement is unavailable, we will issue a full refund to the original payment method.

Please retain the shipping packaging where reasonably possible until a shipping-damage claim has been reviewed, as the carrier may request photographs or other information relating to the shipment.