Shipping policy

Shipping Policy

Order cutoff time: 12:00 PM ET. Orders placed after 12:00 PM ET will be processed the next business day.
Processing time: 1–3 business days (Monday through Friday)
Transit time: 4–6 business days (Monday through Friday)
Total delivery time: 5–9 business days
Shipping cost: Free standard shipping on all US orders. No minimum spend.
Sales tax: Included in the displayed price. No tax is added at checkout.
Shipping destinations: United States only
Tracking: Included on all orders

Order confirmation

Once your order has been placed, you will receive a confirmation email summarizing your purchase. We will then begin preparing your order for shipment.

Once your order has shipped, a second confirmation email will be sent with your tracking information. Please check your spam or promotions folder if you do not see it, and contact us at info@shermanandson.com if it has not arrived within 5 business days of ordering.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Shipping destinations and addresses

We currently ship within the United States only, including Alaska and Hawaii. We do not ship to international addresses or to freight forwarders.

Orders are shipped only to the address entered at checkout. Please review your shipping address carefully before completing your order. We are unable to change a delivery address once a package has been dispatched, and we cannot reroute packages in transit.

If a package is returned to us as undeliverable due to an incorrect, incomplete, or outdated address supplied at checkout, we will contact you. You may choose a refund for the item price, or reshipment to a corrected address at your cost. Although outbound shipping is free, the cost of reshipping an order returned for this reason is the customer's responsibility.

Orders may be subject to verification before dispatch. Where the billing and shipping details do not match, or where our fraud screening flags an order, we may contact you to confirm details before shipping. This may add 1–2 business days to processing.

Potential delays

If the maximum delivery time has passed and your order has not yet arrived, please allow up to 2 additional business days and make sure to check your tracking number. If your package has still not arrived, please contact us at info@shermanandson.com with your order number.

Delivery estimates are provided by our carriers and are not guaranteed. Delays caused by severe weather, carrier disruption, high-volume periods, or events outside our control are not the responsibility of Sherman & Son, though we will always help you track and resolve the issue.

Lost, stolen, or undelivered packages

All orders ship with tracking, and tracking is your proof of delivery.

If tracking shows your order as delivered but you have not received it, please contact us at info@shermanandson.com within 7 days of the delivery scan. Before contacting us, please:

Check around your property, mailbox, porch, and any secure location the carrier may use
Ask household members and neighbors
Contact your building manager, doorman, or mailroom if applicable

We will open an investigation with the carrier on your behalf. Where the carrier requires it, we may ask you to provide a signed statement of non-receipt or to file a report with the carrier or local authorities. We will resolve confirmed carrier errors and losses with a replacement or a full refund.

Where tracking confirms delivery to the address supplied at checkout and the carrier's investigation finds no error, Sherman & Son is not liable for the loss. Claims submitted more than 7 days after the delivery scan cannot be investigated, as carriers close their claim windows.

Orders over $200 may be shipped with signature confirmation at our discretion.

Order cancellations

To cancel an order, please contact us at info@shermanandson.com before the order has shipped. Because we aim to dispatch quickly, please contact us as soon as possible. Once your order has been shipped, cancellation is no longer possible and you will need to follow our Refund Policy after delivery.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us promptly at info@shermanandson.com, within 7 days of delivery where possible, and include your order number and clear photos of the issue, the item's tags, and the shipping box and shoebox as received. Photos of the outer packaging help us file a claim with the carrier.

After review, we will send you the correct item or an equivalent replacement at no additional cost, including any return shipping. Where a replacement is unavailable, we will issue a full refund.

Please retain all original packaging until your claim is resolved, as carriers may require inspection.

Shipping costs and sales tax

Standard shipping is free on every US order, with no minimum spend.

All prices displayed on our site are tax inclusive. Any applicable US state and local sales tax is already included in the price shown on the product page, and no additional tax, duties, or handling fees are added at checkout. The price you see is the total amount you pay.

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