Payment Options

Last updated: August 2026

We aim to provide a smooth and secure payment experience for customers in the United States, United Kingdom, Ireland, Australia, New Zealand and Canada.

Accepted payment methods

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
Shop Pay
Visa

The payment methods available to you are shown at checkout and may vary by country.

Currency

Prices are displayed and charged in the currency of your country:

United States — USD
United Kingdom — GBP
Ireland — EUR
Australia — AUD
New Zealand — NZD
Canada — CAD

The price shown at checkout is the amount charged to your card. We do not add a currency conversion fee. If your card is issued in a currency other than the one you are charged in, your bank may apply its own conversion rate and fees, which are set by your bank and not by us.

Your payment is charged at the time of purchase, and you receive an order confirmation email once the transaction is completed.

Taxes and fees

All displayed prices are tax inclusive. Applicable VAT, GST, HST/QST and US state and local sales tax is already included in the price shown on the product page. No additional tax is added at checkout.

We do not charge hidden fees. Shipping costs, where they apply, are shown separately before you complete your order, and the total displayed at checkout is the final amount we charge you.

There are no import duties or customs charges to pay on delivery. Where duties apply to an international shipment, we cover them.

Payment security

All transactions are protected by industry-standard SSL/TLS encryption, and payment data is encrypted using AES-256. Our payment processing is fully PCI-DSS compliant.

We do not collect or store full payment card numbers. Card details are captured and processed directly by our payment providers. How we handle the personal data connected to your order is set out in our Privacy Policy.

Authorization and failed payments

When you place an order, your card issuer may place a temporary authorization hold on the funds. If your order is cancelled or not accepted, that hold is released and no charge is taken; the time this takes depends on your bank.

If a payment is declined, no order is created. Please check your card details and available balance, or try a different payment method.

Order verification

To protect against fraud, some orders undergo a brief verification process. Where additional verification is required, we contact you by email within 1 business day and may ask you to confirm your billing address or provide proof of authorization from the cardholder. This can add 1–2 business days to processing.

If verification is not provided, or where we reasonably believe an order is fraudulent, we may cancel the order and refund the payment in full to the original payment method.

Fraud screening is automated in the first instance, but a cancellation is always reviewed by a member of our team. If your order is cancelled following a fraud check, you may contact us to request human review and to contest the decision.

Billing descriptor

Charges appear on your bank or credit card statement as SHERMAN AND SON or CAPTIVO COMMERCE LLC. If you have a question about a charge, please contact us before filing a dispute — we respond within 1–2 business days. This does not affect your right to raise a dispute with your card issuer or bank.

Refunds

Approved refunds are issued to the original payment method, in the currency you were charged in, within 7 business days of return approval. Depending on your bank or card issuer, it may take a further 3–5 business days for the amount to appear on your statement. We cannot refund to a different card, account or payee.

Full details of when you are entitled to a refund, including your statutory rights in each country, are set out in our Refund & Returns Policy.

Need assistance?

If you experience any issue with your payment, contact our support team:

Email: info@shermanandson.com

Phone: +19179147897

Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM ET